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Refund policies may differ depending on the event organiser. To check if you qualify for a refund, please refer to the terms and conditions section of the event page. If you are eligible, you can send your request to support@123tix.com.au, and we will contact the organiser on your behalf to approve and process the refund.
If you wish to exchange your tickets for a different event, it must be for a ticket of equal value, for an event from the same organiser. This can include exchanging tickets for a different date of the same event, such as a weekly or annual event.
We are unable to confirm the validity of any ticket that is not purchased directly through 123 Tix.
123 Tix does not recommend purchasing a ticket from an unauthorised ticket seller, such as Facebook or Gumtree etc.
Individuals who buy through these methods do so at their own risk as you may not gain entry into the event.
If you have purchased from an unauthorised seller any disputes will need to be raised directly with the seller.
If you have accidentally booked tickets for the wrong time, date, venue, seating, or event, please note that refunds and exchanges are usually only possible in the case of an event being cancelled or rescheduled, or if Australian Consumer Law applies. Refund and exchange requests are subject to the conditions outlined in our Purchase Policy.
To help prevent this from happening, our system confirms your purchase multiple times before the payment stage and we strongly recommend double-checking your booking details before making payment.
If you realise that your booking is incorrect on the same day you made the booking, please contact us immediately through our support form. Please make sure to include Same Date Booking in the subject line.
If an event is canceled due to unforeseen circumstances, possible options may include:
Tickets will be delivered electronically to the email address provided at the time of booking. If you have not received your tickets via email after you have processed your booking, the email address provided at the time of booking may be incorrect. To check this you are able to go to My Tickets on the hompage of 123 Tix and enter your email address to receive a one-time link that will show you your bookings. If the order you have processed is not there, please contact our staff with your booking ID, which will allow us to help find your order and send the tickets to your email.
In some cases, the delivery of tickets may be delayed at the request of the organiser. If this is the case for your event, you will receive a receipt upon booking and the date of ticket delivery will be outlined in the organiser's terms and conditions.
Tickets booked through the 123 Tix website or over the phone with our support team will be sent via the email used in the ordering process (note this can take up to 72 hours to be received).
Within the email, there will be attachments containing the tickets plus a receipt or tax invoice pending organisers' settings.
To view the ticket/s open the attachments in the email by pressing or clicking which may download a document to then be able to view the ticket/s.
Before contacting the support team, first check within the spam or junk folder and search 123 Tix.
If you are still not able to locate the email please feel free to contact our wonderful support team via email at support@123tix.com.au or via phone at 1300 001 238 or (02) 6881 8632.
In some cases, an event will have an Interactive Seating Map online, where you can select your own seats. If the event you have purchased for has an interactive seating map and there are available seats next to or close by the seats from your existing order, you may select these and place another order via our website.
For any General Admission events, seats are not allocated, so you may place another order through our website and your additional guest may attend the event with you.
If your event is not general admission and does not have an interactive seating map, or seats next to or nearby your current seats are not available, please contact our Customer Service team. They will be able to assist in booking another ticket. Please note, additional handling fees will apply.
If you wish to upgrade a ticket, this can be done subject to availability. Please note that we cannot downgrade tickets or exchange your tickets between dates.
All requests for upgrades must be made by the credit card holder; please contact our friendly customer service team, who will assist in upgrading your tickets.
Log into 123 Tix here:
https://www.123tix.com.au/events/access
Enter the email you booked with, follow the prompts in the email we send you.
Select the event you would like to edit the tickets for and click “edit” in the top right hand corner.
If you mistakenly spelled your name incorrectly while booking tickets, it will not affect the validity of the tickets. However, you can correct the spelling by following these steps:
Only the first scan of the barcode on your ticket will be allowed entry. Make sure you keep the printed ticket in a safe place like you would cash, and protect it just like you would any other ticket. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser's name used to make the purchase is on each ticket.
The 123 Tix confirmation email is sent to the email you supplied during your booking, up to 72 hours after purchasing your tickets. If you haven’t received an email confirmation please check the email that you have registered with us is the correct email address. Please also check your junk or spam folder to ensure that your email provider hasn’t misfiled the email.
Your payment to us will also appear on your card statement as pending charges after the booking has been processed.
If the organiser of your event has provided their ABN to 123 Tix, your ticket confirmation email will include a Tax Invoice.
If the organiser does not have an ABN or the ABN has not been provided in their account set up, your ticket confirmation email will include a receipt.
If you require a tax invoice but have only recieved a receipt please contact the organiser to arrange a tax invoice.
Your Booking ID is a 5 character code unique to your booking. This allows our team to identify your booking quickly and easily even if your contact details have been changed. Your Booking ID is located in the top right corner on your ticket/s under the QR code. This can also be found under Your Order Details in the email sent out with your ticket/s. You may be asked to provide your Booking ID when making an inquiry with our team or requesting a refund etc.