Frequently Asked Questions for Ticket Buyers

Frequently Asked Questions for Ticket Buyers

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Refunds or exchange my ticket

Refund policies may differ depending on the event organiser. To check if you qualify for a refund, please refer to the terms and conditions section of the event page. If you are eligible, you can send your request to, and we will contact the organiser on your behalf to approve and process the refund.

If you wish to exchange your tickets for a different event, it must be for a ticket of equal value, for an event from the same organiser. This can include exchanging tickets for a different date of the same event, such as a weekly or annual event.

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