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We are unable to confirm the validity of any ticket that is not purchased directly through 123 Tix.
123 Tix does not recommend purchasing a ticket from an unauthorised ticket seller, such as Facebook or Gumtree etc.
Individuals who buy through these methods do so at their own risk as you may not gain entry into the event.
If you have purchased from an unauthorised seller any disputs will need to be raised directly with the seller.
Tickets will be delivered electronically to the email address provided at the time of booking. If you have not received your tickets via email after you have processed your booking the email address provided at the time of booking may be incorrect. To check this you are able to go My Tickets on the hompage of 123 Tix and enter your email address to receive a one-time link that will show you your bookings. If the order you have processed is not there please contact our staff with your booking ID, which will allow us to help find your order and send the tickets to your email.
In some cases, the delivery of tickets may be delayed at the request of the organiser. If this is the case for your event, you will receive a receipt upon booking and the date of ticket delivery will be outlined in the organiser's terms and conditions.
When making a booking you are asked to provide an email address. Your tickets and receipt will be sent via email to the email address you have provided.
This is what we call mobile delivery. From here you then have the option to print your tickets, download them to your device or show them from your confirmation email.
Tickets booked through the 123Tix website or over the phone with our support team will be sent via the email use in the ordering process (note this can take up to 72 hours to be recived).
Within the email there will be attchements containing the tickets plus a recept or tax invoice pending orginsers settings.
To view the ticket/s open the attachments in the email by pressing or clicking which may download a docment to then be able to view the ticket/s.
First before contacting the support team check within the spam or junk folder and do a search for 123tix.
If you are still not able to locate the email please feel free to contact our wonderful support team via email at support@123tix.com.au or via phone at 1300 001 238 or (02) 6881 8632
Simply open your mobile ticket you receive from 123 tix through your emails.
Tap "Add to Apple Wallet" button at the bottom of your mobile ticket.
This will display a preview of the event pass with all ticket information needed to attend the event. Click Add at the top right of the ticket to store your ticket in your Apple Wallet.
If the organiser of your event has provided their ABN to 123 Tix your ticket confirmation email will include a Tax Invoice.
If the organiser does not have an ABN or the ABN has not been provided in their account set up your ticket confirmation email will include a receipt.
If you require a tax invoice but have only recieved a receipt please contact the organiser to arrange a tax invoice.
Your Booking ID is a 5 character code unique to your booking. This allows our team to identify your booking quickly and easily even if your contact details have been changed. Your Booking ID is located in the top right corner on your ticket/s under the QR code. This can also be found under Your Order Details in the email sent out with your ticket/s. You may be asked to provide your Booking ID when making an inquiry with our team or requesting a refund etc.
Your ticket can be scanned on site at an event off your mobile device from the confirmation email, downloads or in the apple wallet. You do not need to bring a printed ticket to the event unless specified by the organiser. However, if printed tickets are the easiest option for you, you are more than welcome to present a printed ticket at the gate.
You do not need to pre-register or create an account to purchase tickets through 123 Tix.
123 Tix accounts are only used by event organisers to manage their online sales.
If you need to access your bookings the email address provided upon purchasing your tickets will give you access via My Tickets located in the toolbar at the top of 123 Tix website, or with the link below.
A confirmation email will be sent to the email address applied to the booking when purchasing tickets.
If you need to access your bookings the email address provided upon purchasing your tickets will give you access via My Tickets located in the toolbar at the top of 123 Tix website, or with the link below.
https://www.123tix.com.au/events/access
Enter the email you booked with, follow the prompts in the email we send you.
Select the event you would like to edit the tickets for and click “edit” in the top right hand corner.
You will receive your tickets and the receipt or tax invoice in an order confirmation email after you’ve purchased your tickets. You can also find it via My Tickets located in the toolbar at the top of 123 Tix website, or with the link below.
https://www.123tix.com.au/events/access
When you create an organiser account you will receive an email welcoming you to 123 Tix. You can reply to this email and notify one of the 123 Tix staff that the organiser account was created by accident and we will delete this account for you.
To ensure you receive your tickets correctly, please follow these steps to submit a request to our team at 123 Tix:
By following these steps and providing the necessary information, the 123 Tix team will be able to update your email address and resend your tickets to the correct email. If you have any further questions or need assistance, feel free to reach out to their customer support for prompt assistance.
We appreciate your understanding and apologize for any inconvenience caused. Thank you for choosing 123 Tix, and we hope you enjoy your event!