Frequently Asked Questions for Ticket Buyers

Frequently Asked Questions for Ticket Buyers

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Why is there a time limit when I buy tickets?

A time limited is placed on the booking process, at the top of each page as you move through the booking process you will see the timer counting down. This time limit may vary between events depending on the features the organiser is using.
If you exceed the time limit the tickets you are holding will be released and someone else can pick those up.

If you are booking tickets for an event with a seating map, if you exceed the timer during the booking process the seat may still be held for 10-15 minutes. 
Once the seat becomes available again it will change colour from grey to let you know its now available. 

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