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How do I notify my ticket holders?
As an event organiser, it's important to keep your ticket holders informed about updates, marketing efforts, cancellations, or any other important details related to your event. One convenient way to do this is by using the admin section of 123 Tix, a popular event management platform. In this guide, we will walk you through the steps to notify your ticket holders using 123 Tix's built-in notification feature. By following these simple steps, you can easily send personalised emails to your ticket holders and ensure that they are well-informed about any updates or changes to your event. Let's get started!
Log into the admin section of 123 Tix.
Select Manage Events from the menu and choose Current Events or Past Events.
Look for the event you want to notify ticket holders about and click the drop-down menu in the Event Options column on the right-hand side of the screen.
Select Notify Ticket Holders from the drop-down menu.
On the next screen, you can update the subject line of the email and type in the message you want to send to the ticket holders.
To personalize the email, use the greeting "Hi Managing your events" which will automatically insert each ticket holder's name.
Once you have finished writing the message, click Send to notify all the ticket holders about the event updates, marketing, cancellations, or any other important details.
Attendee Check-in APP
We have designed a quick and powerful app that gets people into the venue fast!
Wanting to avoid long queues and knowing if everyone has turned up is one of the challenges an event organiser faces.
Most event scanner setups include expensive hardware, clunky handheld scanners, or even hire fees.
We have changed the way events run with our very own ticket scanner which is compact, fast, easy-to-use. You can even have multiple people scanning tickets at the same time!
By using any smart phone that has a camera and downloading the 123 Tix App it will transform your device's camera into an event ticket scanner ideal for your next event! It scans the QR code quickly with a colour coded view to ensure each ticket is valid. Features that will keep the line at your event moving!
Your scanned tickets are linked to your account on the 123 Tix server and updates even if you are selling tickets at the venue. Link multiple scanners together at large events for complete entry coverage while real-time syncing keeps everyone connected.
The app logs all scanned tickets so it’s easy to review event attendance numbers. You also receive immediate alerts for any duplicate ticket entry attempts.
Free Download from the App Store or Google Play
Point of Sale
Starting to sell tickets for events, whether large or small, is a straightforward process.
One of the major challenges faced by event organisers is the need to avoid long queues and ensure smooth and swift ticket sales on the event day. Most event point-of-sale (POS) setups aren't suitable for events due to their lack of integration, expensive hardware, cumbersome Eftpos systems, and high fees or rental costs.
We've revolutionised event management with our very own Point of Sale, seamlessly integrated with 123 Tix, designed for fast and user-friendly operation. You can even have multiple people selling tickets simultaneously.
Simply use any Apple iPad and download the 123 Tix App to log in and commence ticket sales, whether through Eftpos, cash, or complimentary methods. When using the 123 Tix Point of Sale, you can choose to automatically check-in attendees and decide whether to print tickets, receipts, or both – features that keep the lines at your event moving smoothly.
Your sold tickets are linked to your 123 Tix account and are updated in real-time as you check attendees in with the 123 Tix scanner app. This app also allows you to collect necessary data on the go, providing live data that can be exported and reviewed through the 123 Tix portal during or after your event.
Best of all, our Point of Sale app is available for download at no cost.
Effortless Capacity Management 123 Tix Point of Sale simplifies capacity management by automatically halting sales on both online and on-site platforms when capacity limits are reached.
Options for Ticketing You have choices: You can connect Boca and Star printers to the system to produce physical tickets for customers. Alternatively, activate the "check-in" feature to scan customers into the venue upon purchase.
Flexible Access Choices If you already have an Eftpos system and iPads on hand, you can utilise the Point of Sale App free of charge. Alternatively, you can rent a complete setup with Wi-Fi through 123 Tix.
Additional Features Encompass:
On-site Booking Fee: $0.50 per ticket (*plus card fees, all prices include GST)
Streamlined ticketing with the 123 Tix Point of Sale App
Comprehensive sales management within a single system
Contactless payments through Stripe or Square
Increased sales potential across multiple events
Support for Boca ticket printer
Compatibility with Star Bluetooth printers
Supported on iOS devices only
No charges for free tickets
Credit card fees: 123 Tix charges 1.85%, or you can use Stripe Connect or Square with your own merchant account at applicable rates.
Box Office
Boxoffice is accessible via the admin portal on the left-hand side under Manage Events > Boxoffice.
From here on the right side, you can click Book Tickets.
You will select the quantity of the ticket types that the customer is after and click the blue Continue button.
Continue through the process of filling in the customer's Name, Email, Phone, and Address.
Under the Green box Do you have a discount or member code? area is the Payment Method. Drop down the menu button and select from the following below
Credit Card (Visa/Mastercard) - 1.47% Fee [Money is collected by 123 Tix]
Cash [Money is collected by the organiser]
Eftpos [Money is collected by the organiser]
or, Complimentary
After the Payment Method has been selected the total price will display either on the right-hand side or under the blue Finalise Booking button under the heading Order Details.
Once you have confirmed that all the details are correct, you need to check the second check box, "I acknowledge that I have read and agree to the Terms & Conditions".
You can also check the fourth Check box "Send tickets by email" if you wish for the customers to receive the tickets via email or you can leave this box unchecked and print the tickets out in the office to provide the customer with a printed copy.
After you have clicked Finalise Booking, this will take you to the original box office screen. At the top of the screen is Order #(Booking ID) Completed with four orange boxes. To print out the customer's ticket click the first orange box A4 Print Tickets.
Why isn't my event showing in search
When you create an event on 123 Tix, it's important to make sure it's in the correct status mode to ensure it appears in search results for customers. The event status modes available are draft, live, maintenance, and completed.
If your event is in draft or maintenance mode, it won't appear in the 123 Tix search results. This is because draft mode is used to edit and finalise event details, while maintenance mode is used to temporarily remove an event from public view.
On the other hand, if your event is in completed mode, it also won't appear in the search results. This is because the event has already taken place and is no longer available for purchase.
To increase your event's visibility in search results, you can add tags to the event page from the Organiser portal. Tags are descriptive keywords that can be added to an event to help customers find it more easily when they search for related terms. For example, if you're hosting a horse racing event, you could add tags such as "racing", "turf", "jockeys", and "horses".
By adding tags, your event will appear in search results when a customer searches for any of the tagged words. This can help increase your event's visibility and attract more customers to purchase tickets.
Can I link my other pages to the 123 Tix event page?
Yes, you can link your website, Facebook page, etc. to the 123 Tix event page in the event description. Just copy and paste the URL into the event description and press the hyperlink button (paper clip) and select open in a new window.
