How do I Notify My Ticket Holders?
As an event organiser, it's important to keep your ticket holders informed about updates, marketing efforts, cancellations, or any other important details related to your event. One convenient way to do this is by using the admin section of 123 Tix, a popular event management platform. In this guide, we will walk you through the steps to notify your ticket holders using 123 Tix's built-in notification feature. By following these simple steps, you can easily send personalised emails to your ticket holders and ensure that they are well-informed about any updates or changes to your event. Let's get started!
- Log into the admin section of 123 Tix.
- Select "Manage Events" from the menu and choose "Current Events" or "Past Events."
- Look for the event you want to notify ticket holders about and click the drop-down menu in the "Event Options" column on the right-hand side of the screen.
- Select "Notify Ticket Holders" from the drop-down menu.
- On the next screen, you can update the subject line of the email and type in the message you want to send to the ticket holders.
- To personalise the email, use the greeting "Hi Online Event Ticket Management" which will automatically insert each ticket holder's name.
- Once you have finished writing the message, click "Send" to notify all the ticket holders about the event updates, marketing, cancellations, or any other important details.
Attendee Check-in APP
We have designed a quick and powerful app that gets people into the venue fast!
Traditional event scanner setups often require expensive hardware and clunky handheld scanners. We've revolutionised this process with our compact, fast, and easy-to-use ticket scanner. Multiple users can scan tickets simultaneously using our system!
Simply use any smartphone with a camera and download the 123 Tix App. This transforms your device's camera into an efficient ticket scanner, ideal for your next event. The app quickly scans the QR codes, featuring a colour-coded view to ensure ticket validity, keeping lines moving swiftly.
Scanned tickets are linked to your account on the 123 Tix server and updated in real time, even if tickets are sold at the venue. Link multiple scanners for comprehensive entry coverage at large events, with real-time syncing keeping everyone connected.
The app logs all scanned tickets, making it easy to review attendance numbers. You'll also receive immediate alerts for any duplicate ticket attempts, ensuring smooth and secure entry management.
For more information about our 123 Tix Scanner App see the link below:
123 Tix Apps
Point of Sale
Starting to sell tickets for events, whether large or small, is a straightforward process.
One of the major challenges faced by event organisers is the need to avoid long queues and ensure smooth and swift ticket sales on the event day. Most event point-of-sale (POS) setups aren't suitable for events due to their lack of integration, expensive hardware, cumbersome Eftpos systems, and high fees or rental costs.
We've revolutionised event management with our very own Point of Sale, seamlessly integrated with 123 Tix, designed for fast and user-friendly operation. You can even have multiple people selling tickets simultaneously.
Simply use any Apple iPad and download the 123 Tix App to log in and commence ticket sales, whether through Eftpos, cash, or complimentary methods. When using the 123 Tix Point of Sale, you can choose to automatically check-in attendees and decide whether to print tickets, receipts, or both – features that keep the lines at your event moving smoothly.
Your sold tickets are linked to your 123 Tix account and are updated in real time as you check attendees in with the 123 Tix scanner app. This app also allows you to collect necessary data on the go, providing live data that can be exported and reviewed through the 123 Tix portal during or after your event.
Best of all, our Point of Sale app is available for download at no cost.
Effortless Capacity Management 123 Tix Point of Sale simplifies capacity management by automatically halting sales on both online and on-site platforms when capacity limits are reached.
Options for Ticketing You have choices: You can connect Boca and Star printers to the system to produce physical tickets for customers. Alternatively, activate the "check-in" feature to scan customers into the venue upon purchase.
Flexible Access Choices If you already have an Eftpos system and iPads on hand, you can utilise the Point of Sale App free of charge. Alternatively, you can rent a complete setup with Wi-Fi through 123 Tix.
Additional Features Encompass:
- On-site Booking Fee: $0.50 per ticket (*plus card fees, all prices include GST)
- Streamlined ticketing with the 123 Tix Point of Sale App
- Comprehensive sales management within a single system
- Contactless payments through Stripe or Square
- Increased sales potential across multiple events
- Support for Boca ticket printer
- Compatibility with Star Bluetooth printers
- Supported on iOS devices only
- No charges for free tickets
- Credit card fees: 123 Tix charges 1.85%, or you can use Stripe Connect or Square with your own merchant account at applicable rates.
Box Office
Explore the streamlined ticketing experience with 123 Tix'x Box Office Function!
- Log into your account on 123 Tix.
- Find "Manage Events" and open the dropdown menu to "Box Office."
- On the right-hand side, click on "Book Tickets."
- Choose the quantity of the desired ticket types.
- Click on the blue "Continue" button.
- Enter the customer's information (e.g., Name, Email, Phone and Address).
- Under the green box labelled "Do you Have a Discount or Member Code?", enter the appropriate code if applicable.
- Select the "Payment Method" from the drop-down menu under "Payment Method" and select one of the following:
- Credit Card (Visa/Mastercard) - 1.47% Fee {Money is collected by 123 Tix}
- Cash {Money is collected by the organiser}
- Eftpos {Money is collected by the organiser}
- Complimentary
- Review the order details displayed either on the right-hand side or under the blue "Finalise Booking" button under the heading "Order Details."
- Confirm that all the details are correct.
- Agree to the Terms & Conditions by checking the second check box "I acknowledge that I have read and agree to the Terms & Conditions."
- If you want the tickets sent via email, check the fourth checkbox: "Send Tickets by Email."
- Click "Finalise Booking."
- You will be then returned to the original Box Office Screen.
- At the top of the screen, you will see "Order #(Booking ID) Completed" with four orange boxes.
- To print the customer's ticket, click the first orange box labelled "A4 Print Tickets."
If you have any questions please call our office on (02) 6881 8632.
Why isn't my event showing in search
When you create an event on 123 Tix, it's important to ensure it's in the correct status mode to ensure it appears in customer search results. The event status modes available are draft, live, maintenance, and completed.
If your event is in draft or maintenance mode, it won't appear in the 123 Tix search results. This is because draft mode is used to edit and finalise event details, while maintenance mode temporarily removes an event from public view.
On the other hand, if your event is in completed mode, it also won't appear in the search results. This is because the event has already taken place and is no longer available for purchase.
To increase your event's visibility in search results, you can add tags to the event page from your organiser portal. Tags are descriptive keywords that can be added to an event to help customers find it more easily when they search for related terms. For example, if you're hosting a horse racing event, you could add tags such as "racing", "turf", "jockeys", and "horses".
By adding tags, your event will appear in search results when a customer searches for any of the tagged words. This can help increase your event's visibility and attract more customers to purchase tickets.
Can I link my other pages to the 123 Tix event page?
Yes, you can link your website, Facebook page, etc. to the 123 Tix event page in the event description. Just copy and paste the URL into the event description and press the hyperlink button (paper clip) and select open in a new window.