Knowledge Base

Our pricing is designed to provide a flexible and transparent ticketing solution for events of all sizes.

The fees applied to your events may vary depending on your event setup, payment methods and any customised pricing arrangements.

Types of Fees

Depending on your event, fees may include:

• Booking fees

• Payment processing fees

• On-site ticket sale fees (Box Office and Kiosk)

How fees are shown to customers: Customers always see one price that includes everything they pay. Nothing is added at checkout.

• Booking fee: You can choose to pass the booking fee on to the customer (it is built into the ticket price they see), or absorb it yourself. Set this under your event's Checkout settings with "Pass on booking fees to customer?".

• Payment processing fee: This is always absorbed by you and taken from your ticket sale proceeds. It is never added as a surcharge.

Custom Pricing

If you host large-scale, recurring or high-volume events, you may be eligible for a customised pricing package.

Custom pricing can include:

• Tailored pricing structures
• Equipment hire
• On-site event support
• Additional services based on your event requirements

• Payment processing fees may change from time to time.
• Any applicable fees are shown when you create a ticket type. Select "Ticket Price Guide" to see the customer price and what you receive for Online, Box Office and Kiosk sales.
• If you have questions about your pricing, please contact our team to discuss the options available for your event.