Knowledge Base

If you've accidentally booked the wrong event, date, time, venue, seat or ticket type, please contact us as soon as possible.

For bookings made today, submit a request through our Support Form and include "Same Day Booking" in the subject line so we can review your request as quickly as possible.

Please note that refunds, exchanges and booking changes are not guaranteed. All requests are assessed in accordance with the event organiser's refund policy and the Australian Consumer Law.

Support Form:
https://www.123tix.com.au/contact

Tip: Always review your booking details carefully before completing your purchase to ensure you have selected the correct event, date, time, tickets and seating.