Knowledge Base

Why We Ask for Your Details

To help us locate your booking and assist you as quickly as possible, we may ask you to provide some of the following information:

• Booking ID

• First and/or last name

• Email address you used to book

• Phone number used during checkout

• Billing address

• Postal address (for ticket delivery)

We use this information to:

• Locate your booking.

• Verify that we are speaking to the authorised ticket holder.

• Protect your personal and payment information.

• Process your enquiry as quickly and accurately as possible.

Providing these details helps us resolve your enquiry efficiently while ensuring your booking remains secure.