Knowledge Base

Refunded or Cancelled Tickets

Tickets may be refunded or cancelled for a number of reasons, including:

• You requested a refund.
• A chargeback or payment dispute was approved by the cardholder's bank.
• The original purchaser requested a refund or cancellation.
• The event was cancelled by the organiser.
• The booking was cancelled due to a payment issue or suspected fraudulent activity.

If your tickets have been refunded or cancelled, check your email for any notifications explaining the reason.

If you're unsure why your tickets are no longer valid, contact the ticketing provider's support team for assistance.