Knowledge Base

Lodging a Complaint

If you'd like to lodge a complaint, please submit a request through the ticketing provider's contact form.

What to Include

To help your complaint be investigated as quickly as possible, include:

• The event name and date

• Your Booking ID (if applicable)

• A clear description of the issue

• Any supporting documents or screenshots

What Happens Next

Once your complaint has been received, it will be reviewed by the support team. You may be contacted for additional information if required, and a response will be provided once the matter has been investigated.

Where necessary, the ticketing provider may liaise with the event organiser to assist in resolving your complaint.