Knowledge Base

Credit Card Errors

If you're receiving a credit card error during checkout, it may be due to one of the following reasons:

• Incorrect card number, expiry date or CVC.
• Insufficient funds or available credit.
• Your bank has declined or blocked the transaction.
• Your card has expired or is not enabled for online purchases.

Before trying again, check that:

• Your card details have been entered correctly.
• You have sufficient funds or available credit.
• Your card has not expired.

If the payment is still declined, contact your bank or card issuer, as they can advise why the transaction was unsuccessful.

You can also try using a different payment card if one is available.

If the issue continues after contacting your bank, contact the ticketing provider's support team for further assistance.