Knowledge Base

Event Setup Checklist

Before creating your event, it's helpful to have all of your event information ready. Having these details prepared will make the setup process quicker and help ensure your event is ready for sale.

Essential Event Information

• Event Name – A clear and descriptive name for your event.
• Event Category – The category that best describes your event.
• Tags – Keywords to help customers find your event.

• Event Type – General Admission, Event Seating, Event Mixed, or Online.

• Event Image – A landscape image (recommended size: 1200 × 675 pixels).
• Organiser Profile – The organiser responsible for the event.
• Venue & Location – The event venue and address.
• Event Dates & Times – Your event timezone, start and end dates and times, and when ticket sales end (required). You can also set when ticket sales start.
• Event Description – Information about your event for customers.
• Terms & Conditions – Any event-specific conditions.
• Refund Policy – Your event's refund policy.

Additional Options

Depending on your event, you may also wish to configure:

• 18+ event restrictions
• Waitlist options
• Ticket and email notes
• Category and session layouts
• Calendar invitations for booking confirmations

Before You Begin

If you're creating a reserved seating or mixed event, ensure your seating map has been created before setting up your event.

Most event information can be updated at any time, so you can make changes as your event plans evolve.