Knowledge Base

Ticket and Email Notes

Ticket and Email Notes allow you to provide customers with important event information before they arrive.

• Ticket Notes are displayed on the customer's PDF ticket.
• Email Notes are included in the booking confirmation email sent after purchase.

These notes are ideal for sharing information such as entry instructions, parking details, what to bring, or other important event information.

Step 1: Access Event Management

1. Log into your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to edit and click the blue hyperlinked event title.

Step 2: Add Your Notes

1. Scroll down to "Additional Settings".

2. For the ticket, use the "Ticket Note" box: click Text (or Image) to add a block, then type your information.

3. For the email, enter your information in the "Email Note" field.

4. Click "Save" to apply the notes to your event.

Using a custom ticket design? If your event uses its own ticket design, the Ticket Note box is not shown here. Click "Open Ticket Design" and edit the Ticket note block on the Ticket Design page instead.

When to Use Ticket NotesTicket Notes are best used for information customers may need when arriving at your event, such as:

• Entry instructions
• Parking information
• Venue requirements
• What to bring
• Important reminders

When to Use Email NotesEmail Notes are useful for information customers should receive immediately after purchasing, such as:

• Event updates
• Arrival information
• Contact details
• Preparation instructions
• Additional event information

Tips:

• Keep your notes clear and concise.
• Include only information relevant to your attendees.
• Update your notes if event details change.
• Preview your ticket and confirmation email before publishing your event.