Knowledge Base

View and export ticket scan data to monitor event attendance and review entry activity.

Step 1: Access Event Management

1. Log in to your account.

2. Select “Manage Events” and select “Current Events” or “Past Events”.

Step 2: Locate the Scan Report

1. Find the event you want to view and click the blue "Orders" button.

2. Below the charts at the top of the page, click "View Tickets/Scans".

3. Click "Scans report".

Step 3: Filter Scan Data

1. Use the filters (Date, Category, Ticket type) and press the blue "Search" button.

2. For a ticket-by-ticket list, click "Detailed report". It also filters by Ticket name and Checked In / Checked Out.

Step 4: Export the Scan Report

1. Locate the orange "Export CSV" button at the top of the page, click "Export CSV" to download the scan report.

2. The file will be saved as a CSV, which can be opened in Excel or Google Sheets.

Tips: 

• Apply filters before exporting to include only the data you require.
• Verify the selected event date before exporting your report.
• Store exported scan reports securely, as they may contain customer information.
• Use the report to review attendance and ticket scan activity after your event.
• To see check-ins by gate, open the event's Gates page (Event Options -> Gates) or Reports -> Tickets & Events -> Gates Report.