Knowledge Base

Team Management allows you to invite team members to your organiser account and control exactly what they can access. You can assign permissions for administration, event management, reporting, Box Office, Kiosk, and account settings.

Inviting a Team Member

Step 1: Access Team Management

1. Log in to your account.

2. Go to "Account Settings" on the left-hand side of the screen.

3. Select "Team Management".

4. Select "Invite User".

Step 2: Enter Team Member Details

1. Complete the required information:
   - First Name
   - Last Name
   - Email Address
   - Mobile Number

Step 3: Assign Permissions

1. Select the permissions you would like the team member to have:

• Team Member Permissions – Admin access is always included. Tick Box Office Access to sell tickets using the Box Office and Kiosk Access to sell tickets using the Kiosk.

• Reports Access – Choose which reports they can see.

• Account Settings – Access organiser settings such as Organiser Profiles, Bank Information, Payment Processing, Email Preferences, Google Analytics, Event Attachments, and more.

• Event Management – Choose "Allow Manage All Events" or "Choose Events to Manage" and tick the events.

2. You can use "Select All" within each section or choose individual permissions.

Step 4: Send the Invitation

1. Select "Add Team Member".

2. If the person is new to 123 Tix, they'll receive an email to set up their account. The link is valid for 48 hours. Once they've set their password and verified their mobile number, they'll have access straight away.

3. If they already have an account, they'll receive an email asking them to sign in.

Step 5: Join the Account (existing accounts)

1. After signing in, the team member will see an invitation at the top of the page.

2. Selecting "Join" will give them access to the events and permissions you've assigned.

Editing Existing Team Members

1. Go to "Account settings" and select "Team Management".

2. Click the "Edit" (pencil icon) next to the team member's name.

3. Tick or untick their reports and account settings, then click "Save Permissions" under that section.

4. In the events table, click the tick or cross under Event Admin, Box Office or Kiosk to switch access on or off for that event. Changes save straight away.

5. To give access to another event, select it from the list and click "+".

If the invitation hasn't been accepted yet, the pencil icon opens the original invitation so you can change it and click "Save".

Important Information

• Team members can only access the features you assign to them.
• You can update or remove permissions at any time.
• Team members may be granted access to all events or only selected events.
• Some account settings and administrative functions require specific permissions before they can be accessed.
• Team Management is not available for accounts set up as an Individual.