Knowledge Base

Importing coupons allows you to create multiple unique coupon codes at once using a CSV file. You can also email each coupon directly to a customer during the import process.

Step 1: Access Event Management

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to create the coupons for and select "Coupons" in the "Event Options" column.

Step 2: Import Coupons

1. Click “Import Coupons” at the top of the screen.

2. Download the "sample CSV" using the link at the top of the page.

3. Ensure all columns marked with an (*) contain an entry. You don't need to add coupon codes: a unique code is created for each row when you import.

Step 3: Enter Coupon Details

1. Name the coupons (e.g., “Coupon 1-10).

2. Set a start and end date for the coupons, keeping the format used in the sample (day.month.year, e.g. 31.01.2026).

3. Enter the discount amount.

4. Specify the maximum use amount and maximum item amount (if applicable).

5. Enter an email address in each line to automatically send out the coupons to customers, this is completely optional.

Step 4: Upload the File

1. Save the file as a CSV and upload it into the “Import from CSV file” or select “Choose File”.

Step 5: Configure Coupon Settings

1. Choose the discount type in the “Type” box (Percentage, Amount, Note, or Override).

2. Select the ticket types the coupon will be valid for.

3. Click “Save” to import the coupons into your event.

Tips: 

• Test a single coupon before importing a large batch.
• Ensure all required fields in the CSV have been completed.
• Double-check coupon dates before importing.
• Verify recipient email addresses if using the automatic email option.
• Keep a copy of your CSV file for your records. Importing the same file again creates a new set of coupons (with new codes) and re-sends any emails.