Knowledge Base

Donation tickets allow customers to contribute to your event or cause during the ticket purchasing process. Customers can select a predefined donation amount or enter their own amount at checkout, depending on how your donation ticket is configured.

Step 1: Access Event Management

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to create the donation for and select “Tickets” in the “Event Options” column.

Step 2: Adding in the Donation

1. Make sure your event already has at least one paid or free ticket type, then click "Add category".

2. At the top of the form, choose "Donation" (instead of Price or Free).

3. Enter a "Donation title" and an optional "Description" (up to 500 characters).

4. Fill in up to three "Predefined donation values".

5. Click "Save" at the top left of the panel. Donations are sold on the web and at the box office (not on kiosks).

6. Once the donation ticket type is saved, the donations button will automatically appear on your event page. This allows your customers to donate an amount of their choosing.

Tips: 

• Explain what donations will be used for to encourage support.
• Choose donation amounts that are appropriate for your audience.
• Promote the donation option in your event marketing where appropriate.
• Test your donation setup before publishing your event.