Knowledge Base

A waitlist allows customers to register their interest when an event or ticket type sells out. If additional tickets become available, you can invite customers on the waitlist to purchase them.

Step 1: Access Event Management

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to edit and click on the blue hyperlinked event title.

Step 2: Adding in a Waitlist

1. Scroll down to "Additional Settings", find the "Waitlist" section and tick "Enable waitlist" (not available for private events).

2. Optionally tick "Offer freed tickets automatically" so the next people on the waitlist are invited automatically whenever tickets free up, and choose the "Offer claim window" (24 hours by default).

3. Click "Save event".

4. Once your event or a ticket type sells out, customers can register to be added to the waitlist.

Step 3: Manage the Waitlist and Notify Attendees

1. If more tickets become available, increase the ticket type's capacity and press "Save".

2. Open "Waitlist" from the event's menu bar (or from the "Event Options" column).

3. Tick the people you want to invite and click "Send Invitation".

4. Enter how many tickets to hold for them and click "Send invites & release tickets".

5. Invited customers have until the claim window ends (24 hours by default) to buy their tickets before the offer expires.

• Monitor your waitlist to measure demand for your event.
• Increase ticket capacity or add additional sessions if more tickets become available.
• Waitlisted customers must purchase their tickets within the claim window you set (24 hours by default).
• You can collect additional information, such as ticket quantity or contact details, when customers join the waitlist.