Knowledge Base

Attendee Questions

Attendee Questions allow you to collect additional information from customers during the booking process, such as dietary requirements, accessibility needs, emergency contacts and waiver acknowledgements.

Step 1: Access Event Management

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to edit and click on the blue hyperlinked event title.

Step 2: Add an Extra Question

1. Open "Attendee Questions" from the event's menu bar (or from the "Event Options" column).

2. Click "Add Extra".

3. To use a saved question, pick it under "Prefill from Question Library" and click "Load template".

4. To create a new question, enter the "Question prompt".

5. Choose the "Question format":

• Single choice – customers select one option from a list.

• Multiple choice – customers select multiple options.

• Short text – customers enter a written response.

• Number – customers enter a numeric response.

• Additional terms & conditions – customers agree to a waiver or terms.

• Comments box – customers enter a longer comment.

6. Add optional "Help text" to show under the question at checkout.

Step 3: Configure the Question

1. Tick "Required?" if an answer is needed to complete the order.

2. Under "How often should the question be asked?" choose "Ask once per attendee" (needs "Collect Attendee Name" turned on for a ticket type) or "Only ask once per order".

3. For group or bundle tickets (e.g. a family pass), choose whether to treat the group ticket as one attendee, ask for each ticket in it, or ask only for the sub-types you select.

4. Under "Display options", choose where the question appears: Web, Boxoffice and/or Kiosk.

5. Under "Ticket Types", tick the ticket types the question applies to, or leave them all unticked to apply it to every ticket type.

6. Click "Save".

Tips:

• Only make questions required when the information is essential.

• Use the Comment field to provide additional guidance where needed.

• Apply questions only to relevant ticket types to keep the checkout process simple.

• If you regularly use the same questions across multiple events, save them in the Question Library for quick reuse.