Knowledge Base

Seating Workspace

The Seating Workspace allows you to create, manage and publish seating maps for reserved seating events. Once published, a seating map can be assigned to an event.

Step 1: Create Your Seating Workspace

1. Log in to your account.

2. Navigate to "Account Settings" and select "Seating Workspace".

3. Under "Name the new workspace", enter a name for your workspace (we recommend your organisation or venue name). Each account has one workspace, which holds all of your seating maps.

4. Press "Create workspace".

Step 2: Create a Seating Map

1. Navigate to "Manage Events" and select "Seat Designer" (or press "Seat maps" on the Seating Workspace page).

2. Click "New seat map" (or "Create your first map" if you have no maps yet).

3. The map saves automatically as you work. Once you're happy with the design, click "Publish" to make your seating map live.

• Use our in-browser tool to design your map with point-and-click, drag-and-drop functionality.

• Suitable for venues of all sizes, from small theatres to large stadiums.

Step 3: Adding the Map to Your Event

1. Navigate to "Manage Events" and then "Current Events".

2. Find the event you wish to edit and click on the event title.

3. In the "Event Information" section, set the "Event Type" to "Event Seating" or "Event Mixed" (this can't be changed once paid tickets have sold).

4. In the "Seating map" section, choose your map in the "Map" box and press "Save".

Tips: 

• Create a separate map for each venue or layout. You can duplicate a map from the Seat Designer when a layout changes.
• Clearly label sections, rows and seats to make seat selection easier for attendees.
• Review your seating map before publishing to ensure the layout is accurate.
• Once a seating map has been assigned to an event, preview the booking experience to confirm seats display correctly.