Knowledge Base

Notify ticket holders by email or SMS to share event updates, reminders, important announcements or cancellation notices.

Step 1: Access Event Management

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to Notify the Ticket Holders for and select “Email Ticket Holders” or "SMS Ticket Holders" in the “Event Options” column.

Step 2A: Email Ticket Holders

1. Enter the Subject and compose your Message. Type Notify Ticket Holders where you want the ticket holder's name to appear.

2. Choose who receives it:

• Send to those who have a payment status of: Paid, Paid or Pending, or Any.

• Target group filtering: All ticket holders, Specific sessions or Specific categories.

• Filter by purchase window: only people who booked between two dates/times (optional).

• Auto-sweep new bookings: turn on "Keep sending to new bookings" to also send it to anyone who books later (optional).

3. To send it later, turn on "Set date and time" under "Scheduling options" and pick the date and time.

4. Click "Send Now" (or "Schedule") and confirm. Click "Save Draft" to finish it later.

5. Use "All Notifications" to see your sent and scheduled messages, and "View Recipients" to see who received each one.

OR Step 2B: SMS Ticket Holders

1. Compose your Message. Type Notify Ticket Holders for the ticket holder's name. The counter under the message shows how many SMS segments it will use.

2. Apply any filters required to reach your targeted audience (as in Step 2A).

3. If needed, schedule the SMS for a later time under "Scheduling options".

4. Click "Send Now" (or "Schedule") and confirm. SMS credits are deducted from your SMS credits wallet for each segment sent. The balance and a "Top up" link are shown at the top of the page.

Tips: 

• Use placeholders such as Notify Ticket Holders to personalise your messages.
• Apply filters to target specific groups of ticket holders.
• Review your message before sending to ensure all details are correct.
• Schedule notifications in advance if they need to be sent at a specific time.
• Keep messages clear and concise, especially when sending SMS notifications.