Knowledge Base

If your event isn’t showing up in the search results, it may be due to its current status mode. Events must be set to live for customers to find them in search.

Understanding Event Status Modes

Your event may be in one of the following modes:

• Draft – Events in draft are still being edited and are not visible to the public.

• Event Cancelled - The event has been cancelled. Ticket sales are stopped and the event page shows that the event has been cancelled. Ticket holders are not emailed automatically, so let them know using Email Ticket Holders.

• Invitation Only - The event is only accessible to invited guests. Customers must have a valid invitation link to access and purchase tickets.

• Live - The event is published and available to the public. Customers can find the event and purchase tickets.

• Close Ticket Sales - Ticket sales are closed and the event is marked as Completed. It is removed from public listings and its event page is no longer available.

• Maintenance Mode – Ticket sales are temporarily paused while changes are being made. The event remains visible to the public but tickets cannot be purchased until it is switched back to Live.

• Private – The event is hidden from search results and the homepage. It can only be accessed by customers who have the direct event URL.

• Postponed - The event has been postponed to a later date. Ticket sales are paused until the organiser updates the event details or resumes sales.

• Completed - The event has finished. Live, Private and Maintenance Mode events are automatically marked as Completed the day after the event ends. Completed events are not available for ticket sales and do not appear in public searches.

• In review - The first event on a new account is checked by our team before it goes on sale. It will go live once approved.

If your event is in Draft, Private, Completed or In review, it won't show in search. Set your event to Live for it to be visible to customers.