Knowledge Base

Box Office

The Box Office allows you to create bookings on behalf of customers. This is useful for phone bookings, walk-in sales and complimentary tickets.

Step 1: Access Event Management

1. Log in to your account.

2. Once logged in, navigate to “Manage Events” and select “Box Office”.

Step 2: Using the Box Office

1. On the right-hand side, click "Book Tickets”, then choose the ticket type and enter the desired quantity.

2. Click the blue “Continue” button to proceed to the next screen.

3. Enter the customers first and last name, and click the blue “Continue” button to proceed.

4. Fill in the customers details including:
   - Name
   - Email
   - Phone Number
   - Address

5. If the customer has a discount or member code, enter it under the green box labelled "Do you have a Discount or Member Code?"

6. Select a payment method. The options are the Box Office payment methods set up on your account, for example:

   • Credit/Debit Card (money collected by 123 Tix)

   • Cash (money collected by the organiser)

   • Eftpos (money collected by the organiser)

   • Complimentary (free ticket issued by the organiser)

7. Check the order details displayed on the right-hand side or under the blue "Finalise Booking" button under the heading "Order Details”, confirm that all information is correct.

8. Tick the checkbox to agree to the Terms & Conditions.

9. If the customer wants their ticket emailed, check the "Send Tickets by Email" option. Click "Finalise Booking" to complete the order.

Step 3: Print the Tickets (Optional)

1. After finalising, an "Order Complete" window shows the order number, tickets, payment method and total.

2. Under "Print Options", click "A4 Ticket" to print the customer's tickets, or "A4 Receipt" to print a receipt. If you use a Boca ticket printer, click "Boca Ticket".

3. Click "Done" to return to the Box Office.

Tips:

• Check the booking details before finalising the order.
• Confirm the customer's contact details are correct before issuing tickets.
• Apply any discount or member codes before completing the booking.
• Email tickets to the customer where possible to provide a digital copy.