Knowledge Base

Search for attendees by name or booking ID to quickly view booking details and ticket status.

Step 1: Open Search Attendees

1. Log in to your account.

2. Click "Attendees" in the left-hand menu and select "Search Attendees".

Step 2: Search Attendee

1. In the "Quick Find" panel, fill in one or more of:

• Booking Code

• Booking Name

• Booking Email

• Booking Phone (at least 6 digits)

• Date From / Date To

2. Click the "Search" button.

3. Matching bookings are listed with their booking ID, event, purchaser, quantity, order total, Payment Status (e.g. Paid, Pending, Full Refund) and Ticket Status (e.g. Sent, Not Sent).

4. Click the purchaser's name to open the booking details.

Tips:

• Search by Booking ID for the most accurate result.
• Check the spelling when searching by name.
• Use the attendee's email address if you're unable to locate them by name.
• If multiple bookings are returned, confirm the correct booking before making any changes.