Knowledge Base

Export booking, ticket, attendee question and add-on reports for your event. Bookings and tickets download as Excel (XLSX) files; attendee questions and add-ons download as CSV files. All can be opened in Excel, Google Sheets or other spreadsheet software.

Step 1: Access Event Management

1. Log in to your account.

2. Once logged in, navigate to "Manage Events" and select "Current Events” or “Past Events”

3. Find the event you wish to export reports for and click the blue "Orders" button.

Step 2: Exporting the Report

1. On the Bookings page, below the charts, you will see these options: - Export Bookings (XLSX) – details of all bookings, including customer information and payments. - Export Tickets (XLSX) – individual tickets sold for the event, including ticket types. - Export Attendee Questions (CSV) – answers to your attendee questions. - Export Add-ons (CSV) – add-ons purchased with the bookings.

2. Click on the report you want to export, the file will start to download automatically.

3. Locate the file in your computer's Downloads folder or the folder you selected for saving.

4. Open the file using Excel, Google Sheets, or any spreadsheet software to view the data.

Tips: 

• Use Export Bookings for customer and payment information.
• Use Export Tickets to view individual ticket records.
• Use Export Extras to review responses to extra questions and additional purchases.
• Use spreadsheet filters to quickly sort and analyse your data.
• Store exported reports securely to protect customer information.
•  To export bookings for several events at once, use Attendees -> Booking Extract.