Knowledge Base

Editing Organiser Profile

Your organiser profile contains your organisation details and branding, including the advert image displayed on PDF tickets.

Step 1: Access Event Management

1. Log in to your account.

2. Once logged in, navigate to "Account Settings" and select "Organiser Profiles".

3. Find the profile you want to update, click on the orange edit pencil next to the profile name to enter editing mode.

Step 2: Editing the Profile

1. Scroll down to the "A4 Ticket Advert Image (500x250)" heading. This optional banner prints across the top of your A4 (PDF) tickets.

2. Hover over the current advert image to reveal the delete button, click the delete button to remove the old image.

3. Click inside the square box to upload a new image from your computer, the image must be “500px x 250px”.

4. Once the image is uploaded, a blue box will appear over the image, drag the blue box to the corner or resize the image as needed for the best fit.

5. Click on "Save Image" to apply the new advert image.

6. Then, scroll to the bottom of the page and click the green "Save" button to confirm all changes.

Tips:

• Use an image that is 500 × 250 pixels for the best results.
• Preview a PDF ticket after updating your advert image to ensure it displays correctly.
• Keep important text and logos within the visible crop area.
• You can update your organiser profile at any time, and the changes will apply to future ticket downloads.