Knowledge Base

On-Site Event Support

On-site event support is available to assist with ticket scanning, ticket sales and event entry. Support can be tailored to suit your event requirements and helps ensure ticketing operations run smoothly on the day.

On-site support can assist with:

• Setting up ticketing equipment
• Managing ticket scanning
• Processing on-site ticket sales
• Assisting attendees at entry
• Troubleshooting ticketing and equipment issues

Step 1: Request On-Site Support

1. Determine the level of support required for your event.

2. Contact the support team to discuss your event requirements, including:
   - Event location
   - Event dates and times
   - Estimated attendance
   - Required services

Step 2: Confirm Booking

1. Once your request has been confirmed, the required staffing and equipment will be arranged for your event.

Tips

• Request on-site support as early as possible to maximise availability.
• Advise the support team of any changes to your event before the event date.
• Confirm your event schedule and access requirements prior to arrival.
• Discuss any equipment requirements when arranging support.