Knowledge Base

When selling tickets online, all payments are processed securely through Stripe, our trusted payment provider.

For on-site sales via Box Office or Kiosk, you can choose from a range of payment options to suit your event. Go to Account settings > Payment Processing and turn methods on or off under Allowed Payment Methods for Box Office and Kiosk. Depending on your platform, payment provider and region, available payment methods may include:

• Cash

• Card payments using a Stripe card reader (set up under Card Readers)

• Eftpos (offline)

• Complimentary tickets (no payment required)

• Companion Card

• Account Invoice, Direct Deposit or Internal Transfer (Box Office only)

You can enable multiple payment methods, giving your staff and attendees flexibility when purchasing tickets at your event.

Please note:

• Available payment methods may vary depending on your platform, payment provider, and regional requirements.
• PayPal is not available for Online, Box Office or Kiosk sales.
• All online payments are processed securely through Stripe.