Knowledge Base

Your passphrase helps protect your organiser account, event information, and payment details. To keep your account secure, your passphrase must be changed every 6 months.

To keep your account secure, we recommend the following best practices:

• Use a unique passphrase that you don't use on any other website.
• Create a passphrase with at least 12 characters.
• Use 3 or more random words separated by dashes (for example: Correct-Horse-Battery-Staple).
• Never share your passphrase with others.

Changing Your Passphrase

Step 1: Access Your Account

1. Log in to your account.

2. Once logged in, go to "Account settings" on the left-hand panel and select "Password".

Step 2: Update Your Passphrase

1. Enter your current passphrase in the "Current Password" field.

2. Enter your new passphrase in the "New Passphrase" field.

3. Re-enter your new passphrase in the "Confirm Passphrase" field.

4. Click “Save” to apply your changes.

Passphrase Requirements

Your passphrase must:

• Be at least 12 characters long.
• Contain 3 or more words separated by dashes (-).
• Be changed every 6 months.
  

If your passphrase has expired, you'll be asked to change it when you next login. We'll also remind you on this page in the month before it expires. If you can't remember your current passphrase, select "Send Reset Link" to receive a link that lets you set a new one (valid for 1 hour).

Why a Strong Passphrase MattersYour passphrase is the first line of defence against unauthorised access to your organiser account and sensitive information. Using a strong, unique passphrase helps keep your events, payment details, and account secure.