Knowledge Base

Capacity limits help you control the number of tickets available for your event. Depending on your event setup, you can apply limits to your entire event, individual sessions, categories or specific ticket types.

Event Capacity Limit

An Event Capacity sets the maximum number of attendees across the entire event, regardless of ticket type.

Step 1: Event Capacity Limit

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event and select "Tickets" in the "Event Options" column.

4. In "Total ticket cap", enter the maximum number of tickets that can be sold across the event, or leave it blank for unlimited. Click "Save" beside it. This counts tickets, not people per day: a multi-day pass is one ticket. For seated events, capacity is set by your seating map.

Session Capacity Limit

A Session Limit caps the number of tickets for one session in a multi-session event.

1. On the event's "Tickets" page, choose "Multi session".

2. When adding a session, enter its "Capacity". For an existing session, change the "Session Limit" in the sessions table.

Category Capacity Limit

A Category Limit caps the total tickets sold across every ticket type in a category.

1. On the "Tickets" page, click the edit icon beside the category's sold / limit figures.

2. Enter the "Total". You can also set "Per order" to cap how many tickets from the category one customer can buy.

3. Press Enter or click away to save.

Note: Leave "How many can be sold" blank on each ticket type if you only want the shared category limit.

Ticket Capacity Limits

A Ticket Capacity limits the number of a specific ticket type that can be sold.

Step 1: Access Event Management

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events" on the left-hand side panel.

3. Find the event and select “Tickets” in the “Event Options” column.

Step 2: Adding a Ticket Capacity

1. Create or edit a ticket type.

2. Enter the maximum number under "How many can be sold".

3. Select "Save".

Tips

• Make sure you're applying the capacity limit at the correct level.
• Event, Session, Category and Ticket capacities each control different parts of your event.
• Capacity limits can be increased after tickets have gone on sale, provided additional tickets are available.
• Review your capacity settings before publishing your event.