Knowledge Base

Category Display Order 

The display order of your ticket categories determines how they appear to customers on your event page. Organising your categories helps highlight important ticket options and creates a smoother purchasing experience.

Step 1: Access Event Management

1. Log in to your account. 

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to change the category display order for and select “Tickets” in the “Event Options” column.

Step 2: Change the Category Order

1. Click "Change order" (you need at least two categories).

2. For single-session events: drag and drop your ticket categories into the order you want.

3. For multi-session events: choose how to sort them under "Sort by":

• Session – groups categories by session, in the order your sessions are listed.

• Time – lists categories by session start time.

• Custom (drag) – drag and drop categories into your preferred order.

4. Click "Save order".

Tips:

• You can change the display order at any time.
• Preview your event after making changes to ensure your ticket categories appear as intended.
• For multi-session events, Custom gives you complete control over the order in which categories are displayed.