Knowledge Base

Automated Discounts 

Automated Discounts apply discounts to eligible bookings at checkout without requiring customers to enter a coupon code. Discounts can be based on ticket quantity, order value, or other qualifying conditions.

Note: Automated Discounts cannot be used together with coupons. If a coupon is applied during checkout, any Automated Discounts will not be applied.

Step 1: Access Event Management

1. Log in to your account.
2. Navigate to "Manage Events" and then "Current Events".
3. Find the event you wish to create the discount for and select "Automated Discounts" in the "Event Options" column.

Step 2: Creating Automated Discount

1. Click the blue "Add Automated Discount" button at the top of the screen.
2. Complete the fields and select "Save":
• Name and Discount Amount (a fixed amount).
• Discount Per – take the amount off each Ticket, once per Order, or each time the Criteria are Met.
• Discount By – count tickets by Ticket Type, Session or Total Tickets.
• Criteria – for each item, choose "Equal to" or "At least" and the number of tickets needed.
• Tick "Allow add discount for other discounts" if this discount can be combined with your other automated discounts.
3. Click the "Manage Automated Discounts" button to view all discounts created.

Tips: 

• Test your Automated Discount before making it available to customers.
• Use clear eligibility rules to ensure the correct discount is applied.
• Automated Discounts are ideal for offers such as "Buy 4 Tickets and Save $10" or volume-based pricing.
• Remember that Automated Discounts do not apply when a coupon is used during checkout.