Knowledge Base

Booking Modifications

Booking Modifications allow you to move bookings between sessions or update seating while keeping booking records accurate. Available options depend on your event setup.

Step 1: Access Event Management

1. Log in to your account.

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to modify the booking for and select “Orders”.

Step 2: Modifying the booking

1. Find the booking you wish to modify and click the customer's name (blue link) to open it.

2. Choose the option that meets your requirements (the options available depend on your event setup):

• Move Session: Move the entire booking to another session or time slot. Ticket numbers, quantities, prices and the booking total stay the same. Select the session under "Move to session", click "Move Session", then "Yes, move".

• Split Move: Move only some of the tickets to another session, so one booking spans two sessions. The booking total is unchanged. Tick the tickets, choose "Move selected to", then click "Move selected". (Group/bundle tickets move together with Move Session.)

• Move / Reseat Booking (Seated Events): Click "Choose seats on map", tick the seat(s) you are moving, pick the same number of new seats, then click "Apply selected seats". The old seats are released and the new seats are booked straight away.

3. Each change is applied as soon as you confirm it. There is no separate Save.

4. The tickets keep their ticket numbers, so the customer's existing tickets still scan at the gate. To send them tickets showing the new session or seats, click "Resend Ticket(s)" at the top of the booking.

Tips:

• Review the booking before moving it.

• Ensure the destination session or seats have sufficient availability (it is checked before the move).

• Click "Resend Ticket(s)" after a move so the customer has tickets showing the new details.