Knowledge Base

Creating ticket categories and ticket types helps customers purchase the correct tickets while making it easier to manage attendance across multiple sessions.

Step 1: Access Event Management

1. Log in to your account. 

2. Navigate to "Manage Events" and then "Current Events".

3. Find the event you wish to create the tickets for and select “Tickets” in the “Event Options” column.
   

Step 2: Creating a Multi-Session Event

1. Under "How does this event run?", click "Multi session".

2. Click "Add session".

3. Enter the session name, start and end time (and dates, for events running over several days), and a "Session limit" if needed.

4. Click the save (floppy disk) icon on the row.

5. Repeat until all sessions have been created.

Step 3: (from point 3)

3. Optionally, add a "Section label" (maximum 8 characters) and a "Category Label Colour".

4. Choose the session in "Select session".

5. In the "Ticket type" box, type your ticket name (for example, Adult, Child or Concession), maximum 30 characters.

6. If you want to restrict access, tick "Restricted ticket" under "Advanced options".

7. Enter the price in the "Price" field and click "Save".

8. To add more ticket types to the category, click "Add ticket type" under it.

• Create all of your sessions before setting up ticket types.
• Use clear ticket names to help customers choose the correct option.
• Assign ticket types to the correct session(s) before publishing your event.
• Use categories to group similar ticket types together for a cleaner checkout experience.