Knowledge Base

How to Set Up a New Membership Plan 

Setting up a Membership Plan allows you to offer ticket discounts, exclusive early access, and free tickets to your members. When a plan is published, members can join directly through your site or ticket checkout page.

To set up a new membership plan, follow these steps:

Step 1: Access Memberships Log in to your account. Once logged in, navigate to "Account Settings" and select "Memberships" from the settings options.

Step 2: Finding the Setup Form Click on the button to start a new plan. You will see six main setup tabs: Details, Benefits, Renewal, Events, Terms & Conditions, and Image.

Step 3: Processing the Plan Setup

1. Details: Enter your Plan Name (e.g., Gold Member) and select the Type (Free or Paid). If Paid, choose the billing frequency (Monthly or Annually) and set the price.

2. Benefits: Define percentage ticket discounts, free tickets per period, early-access sale windows, maximum benefit tickets per event, and how many people the plan covers (1 for individual, 2+ for family/group).

3. Renewal & Events: Select your renewal model (Anniversary or Fixed Date) and assign which events or ticket types the plan benefits apply to.

4. Terms & Image: Optionally upload a banner image for the membership join page and add Terms & Conditions that customers must accept before joining.

5. Save the completed membership plan.

Tips: Before saving your plan, double-check all fields, limits, and pricing details to ensure accuracy. Amendments can be made at any time before your first membership is purchased under that plan. If you want to offer invite-only options, you can choose to hide specific plans from the public event page.