Knowledge Base

How do I set up a new merchandise product from scratch? 

Adding merchandise allows attendees to purchase physical items alongside their event tickets. Once saved, merchandise products will appear as add-ons during checkout for the events you have selected.

Step 1: Access Merchandise

1. Log in to your account.

2. Navigate to “Account Settings”.

3. Select “Merchandise” from the available settings options.

Step 2: Create a New Product

1. Click “New Product” to open the product setup form.

2. You will see the following sections:
   - Details
   - Variants
   - Stock
   - Sales Channels
   - Events
   - Image

Step 3: Complete the Product Setup

1. Enter the basic product information, including:
   - Product name
   - Short checkout description
   - Price
   - Total stock quantity
   - Optional size guide
   -  Product image

2. If your product is available in different options, such as sizes or colours, add these as variants.

3. You can adjust the price and stock quantity for each variant if required.

4. Select where the merchandise can be sold, such as:
   - Online checkout
   - Box Office

5. You can also choose whether the product is available for a specific event or across all events.

6. Upload a clear product image so customers can easily identify the merchandise during checkout.

Step 4: Review and Save

1. Review all product details, including pricing, stock, variants, sales channels and events.

2. Once everything is correct, click Save to create the merchandise product.

Tips

• Use product variants for items with different sizes or colours rather than creating a separate product for each option.

• Before your event, generate a pick list to help streamline merchandise packing and collection on the day.

• Product details, pricing and stock levels can be amended at any time.