Help

Knowledge Base

Browse guides and answers to get the most out of 123 Tix.

How do I find an existing customer when creating a booking in the Box Office?

The new Box Office includes a Find existing customer feature that allows you to search for previous customer information when creating a booking. Enter the customer’s Booking ID, email address or phone number to locate their existing details and copy them across to the new booking.

This feature makes it quicker and easier to create bookings for returning customers by reducing the need to manually re-enter their information.

Still need help?

Chat with our support team or send us a message and we’ll get back to you.

Contact support
← Back to help centre
Scroll to Top