Frequently Asked Questions for Ticket Buyers

Frequently Asked Questions for Ticket Buyers

Find your answer below in our FAQs and help articles. If you can't find what you're looking for, reach out to our support team today

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I've made an incorrect booking. What can I do to amend this?

If you have accidentally booked tickets for the wrong time, date, venue, seating, or event, please note that refunds and exchanges are usually only possible in the case of an event being cancelled or rescheduled, or if Australian Consumer Law applies. Refund and exchange requests are subject to the conditions outlined in our Purchase Policy.

To help prevent this from happening, our system confirms your purchase multiple times before the payment stage and we strongly recommend double-checking your booking details before making payment.

If you realise that your booking is incorrect on the same day you made the booking, please contact us immediately through our support form. Please make sure to include Same Date Booking in the subject line.

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