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If you have accidentally booked tickets for the wrong time, date, venue, seating, or event, please note that refunds and exchanges are usually only possible in the case of an event being cancelled or rescheduled, or if Australian Consumer Law applies. Refund and exchange requests are subject to the conditions outlined in our Purchase Policy.
To help prevent this from happening, our system confirms your purchase multiple times before the payment stage and we strongly recommend double-checking your booking details before making payment.
If you realise that your booking is incorrect on the same day you made the booking, please contact us immediately through our support form. Please make sure to include Same Date Booking in the subject line.
Tickets will be delivered electronically to the email address provided at the time of booking. If you have not received your tickets via email after you have processed your booking, the email address provided at the time of booking may be incorrect. To check this you are able to go to My Tickets on the hompage of 123 Tix and enter your email address to receive a one-time link that will show you your bookings. If the order you have processed is not there, please contact our staff with your booking ID, which will allow us to help find your order and send the tickets to your email.
In some cases, the delivery of tickets may be delayed at the request of the organiser. If this is the case for your event, you will receive a receipt upon booking and the date of ticket delivery will be outlined in the organiser's terms and conditions.
When making a booking you are asked to provide an email address. Your tickets and receipt will be sent via email to the email address you have provided.
This is what we call mobile delivery. From here you then have the option to print your tickets, download them to your device or show them from your confirmation email.
These details are collected during the booking process. If our staff need to find a booking you have made they may ask for the:
This assists our team in finding your booking and verifying all booking detais are correct.
A time limit is placed on the booking process at the top of each page. As you move through the booking process, you will see the timer counting down. This time limit may vary between events depending on the features the organiser is using.
If you exceed the time limit, the tickets you are holding will be released and someone else can pick those up.
If you are booking tickets for an event with a seating map: If you exceed the timer during the booking process the seat may still be held for 10-15 minutes.
Once the seat becomes available again it will change colour from grey to let you know its now available.
Simply open your mobile ticket you receive from 123 Tix through your emails.
Tap "Add to Apple Wallet" button at the bottom of your mobile ticket.
This will display a preview of the event pass with all ticket information needed to attend the event. Click Add at the top right of the ticket to store your ticket in your Apple Wallet.
When an Event is cancelled, rescheduled or significantly relocated due to Intervening Circumstances, the organiser is expected to treat Consumers fairly and consistent with the Ticket Terms and Conditions at the time of sale.
Refunds can be issued due to intervening circumstances, such as:
You have requested a refund.
We have received a chargeback.
Chargebacks happen when a cardholder disputes a charge with their bank. If a cardholder files a chargeback, our policy is to investigate and respond to all chargebacks on behalf of the organisers and as a result, your purchase will be invalidated and therefore the tickets will be cancelled.
Your ticket buyer has cancelled the ticket for you.
If someone else bought the ticket on your behalf, your ticket might be cancelled if they have requested a refund or cancellation.
The event is cancelled.
Your tickets will be automatically refunded if the event has been cancelled.
Q: How can I request a refund for my event ticket? A: All refund requests must be submitted in writing via email. The easiest way to request a refund is to fill out our contact form. If you are unsure of how to request a refund via email, you can call our office and our friendly team can assist you with the process of requesting a refund via the contact form or over the phone.
Q: Is it possible to request a refund over the phone? A: Yes, you can request a refund over the phone by calling our office at (02) 6881 8632 or 1300 001 238. Our team will be able to assist you with the process of requesting a refund.
Q: Is there a deadline for requesting a refund? A: The deadline for requesting a refund may vary depending on the event and the ticket terms and conditions at the time of purchase. It is important to carefully review the ticket terms and conditions to understand the specific policies and procedures for requesting refunds, including any applicable deadlines.
Q: Are there any fees associated with requesting a refund? A: There may be fees associated with requesting a refund, such as transaction/handling/booking fees or delivery charges, depending on the ticket terms and conditions at the time of purchase. It is important to carefully review the ticket terms and conditions to understand the specific policies and procedures for requesting refunds, including any applicable fees.
Refund terms and conditions vary for each organiser, to see if you are eligible for a refund please check the terms and conditions section of the event page. If you are eligible please send your request to support@123tix.com.au and we will contact the organiser on your behalf to approve and process this refund.
If you mistakenly spelled your name incorrectly while booking tickets, it will not affect the validity of the tickets. However, you can correct the spelling by following these steps:
Your Booking ID is a 5 character code unique to your booking. This allows our team to identify your booking quickly and easily even if your contact details have been changed. Your Booking ID is located in the top right corner on your ticket/s under the QR code. This can also be found under Your Order Details in the email sent out with your ticket/s. You may be asked to provide your Booking ID when making an inquiry with our team or requesting a refund etc.
123 Tix accepts all major debit/credit cards for bookings made online. Including Visa, Mastercard and AMEX.
Payment methods onsite differ from organiser to organiser which can include (cash or card terminals)
For further information please contact the event orginiser through displayed contacts.
It is at the Event Organiser's discretion as to whether a Companion Card is accepted for tickets to their event. If it is not stated on their event details or terms and conditions, the question can always be asked. Get in contact with our team or contact the organiser directly.
Yes, our team can help you book tickets to an event over the phone on (02) 6881 8632 or 1300 001 238.
Check our contact page for current office hours.
If the organiser has listed contact details in the event description or organiser terms and conditions on the event page you can contact them to ask questions regarding the event.
If no contact details are listed you can reach out to our team on support@123tix.com.au or (02) 6881 8632 to ask questions about the event.
Sometimes we don't have all the answers but we may be able to direct you to the organiser or request this information for you.
Your ticket can be scanned on site at an event off your mobile device from the confirmation email, downloads, or in the apple wallet. You do not need to bring a printed ticket to the event unless specified by the organiser. However, if printed tickets are the easiest option for you, you are more than welcome to present a printed ticket at the gate.
I didn't purchase from 123 Tix Dubbo
When you purchase a ticket from 123 Tix online or onsite your credit card statement will reflect “123 Tix Dubbo”. We offer ticketing for many different events across Australia but we are based in Dubbo NSW. If you are unsure of where the charge came from you can check the tickets you have purchased for events to see if they have 123 Tix branding. If you would like to pinpoint the charge please contact our team with the date and time of the charge and the last four digits of the card number.
Pending charges
If you attempted to purchase a ticket but your charge was declined, the ticket page timed out or the attempt was unsuccessful, a pending charge may appear on your statement. This charge should disappear when your bank or card company sees that the charge didn't go through. If you still see a pending charge after 5 - 7 business days, contact us for assistance.
Duplicate charges
If multiple charges went through for the same order, first check to see if there are multiple tickets under your account. If that's the case, contact us for assistance.
To lodge a complaint, please visit our contact page and fill in the form. One of our Customer Service representatives will personally look into your concerns.
View the 123 Tix Privacy Policy here: Privacy Policy
When an event sells out sometimes the organiser will activate a Waitlist for customers to register to be notified if further ticktes are released.
I’m on the Waiting List for an event and wasn’t notified when tickets were released.
We’ve randomised and limited the selection of fans being notified at any one time so we can minimise disappointment when the demand for tickets far outweighs the tickets being released. Rest assured that we keep your details on the Waiting List for future selection for this event or tickets being released for the same event on a different date.
How can I unsubscribe from a Waiting List?
You can unsubscribe from a Waiting List when you are sent a notification of more tickets being released. Once the event/tour is over, the Waiting List data is deleted so you’ll only hear about tickets for the event in which you subscribed.
Can I be on more than one Waiting List?
You sure can, however, duplicate entries for the same event at the same venue may be removed to give everyone a fair chance to be notified of tickets being released.
When you create an organiser account you will receive an email welcoming you to 123 Tix. You can reply to this email and notify one of the 123 Tix staff that the organiser account was created by accident and we will delete this account for you.
To ensure you receive your tickets correctly, please follow these steps to submit a request to our team at 123 Tix:
By following these steps and providing the necessary information, the 123 Tix team will be able to update your email address and resend your tickets to the correct email. If you have any further questions or need assistance, feel free to reach out to their customer support for prompt assistance.